When you order from the official Zach Bryan Merch store, we make sure your package gets to you safely, on time, and in perfect condition. This page covers everything you need to know about how we process, pack, and deliver your orders. Whether you are shopping from the US or placing an international order, we have you covered.
We ship worldwide. Our primary focus is customers in the United States, but fans from every country can order from our shop and get their Zach Bryan Merch delivered to their door. No matter where you live, we have a shipping option that works for you.
After you place your order and payment is confirmed, our team begins processing it within 1 to 3 business days. We process orders Monday through Friday only. Weekends and public holidays are not included in that window. During high-demand periods like new collection launches, Limited Rattlesnake drops, or Tour Merch releases, processing may take a little longer due to order volume. You will receive a confirmation email as soon as your order is packed and handed to the carrier.
We currently offer two shipping methods for all Zach Bryan Merch orders.
Express Shipping gets your order to you in 7 to 8 business days and costs $29 USD. This is the best choice if you want your hoodies, tees, or sweatshirts as fast as possible.
Standard Shipping takes up to 21 business days and costs $19 USD. This is a solid option if you are not in a rush and want to keep delivery costs lower.
Both timeframes are estimates. Actual delivery can vary depending on your location, local customs processing, carrier schedules, and weather conditions. These are factors outside our control, but we do our best to get every order out quickly on our end.
All shipping fees are calculated and displayed at checkout before you confirm your order. Prices are shown in USD. Shipping charges are non-refundable unless the return is caused by an error on our part or a defective product. For full details on returns, visit our Refund and Return Policy page.
Once your order ships from our facility, we send you an email with a tracking number. Please allow 24 to 48 hours after receiving that email for the tracking information to update in the carrier’s system. After that, you can follow your package in real time. You can also check your order status anytime through our Order Tracking page by entering your order ID and billing email. If tracking has not updated after 48 hours, reach out to us and we will look into it right away.
If you are ordering Zach Bryan Merch from outside the United States, your package may go through customs when it enters your country. Any duties, taxes, or import fees charged by your local customs authority are the customer’s responsibility. We have no control over these charges, and they vary by country. Customs clearance can also add extra time to your delivery. We recommend checking with your local customs office before placing an international order so you know what to expect.
Before you finalize your order, double-check that your shipping address is complete and accurate. We cannot take responsibility for delays, failed deliveries, or packages returned because of incorrect or incomplete address information. If you realize there is an error right after ordering, email us immediately and we will try to update it before the package ships. Once it is in transit, changes are no longer possible. If a package comes back to us because of a wrong address, additional shipping fees may apply to resend it.
Delays happen, especially with international orders going through customs. If your Zach Bryan Merch order is significantly delayed beyond the estimated delivery window, or if tracking shows no movement for an extended period, contact our support team. We will coordinate with the shipping carrier to locate your package and find a resolution. We do not leave our customers waiting without answers.
If your package arrives with visible damage to the product or packaging, contact us within 48 hours of delivery. Send your order number along with clear photos of the damaged item and its packaging. Our team reviews every case quickly and will offer a replacement or refund depending on the situation. For full terms on how we handle damaged and incorrect items, check our Exchange Policy page.
If anything about our shipping process is unclear or you need help with a specific order, we are here for you. Check our FAQs page for quick answers to common questions, or contact us directly.
Email: [email protected]
Phone: +1 (636) 781-2078
Address: 168 9th Ave, New York, NY 10011, United States
You can also reach us through our Contact Us page. Our team responds within 24 hours on business days.
