At the official Zach Bryan Merch store, we stand behind the quality of every product we sell. But we also understand that things do not always go as planned. Maybe the fit is off, or your order arrived with an issue. This page covers exactly how returns and refunds work so you have full clarity before and after your purchase.
You can return a Zach Bryan Merch item if it meets all of the following conditions. The product must be unused, unworn, and unwashed. It needs to be in the exact same condition it arrived in with all original tags still attached. The original packaging must be included. Your return request must be submitted within 7 days from the date you received the order. You also need your order number as proof of purchase. If your item does not meet these conditions, we may not be able to accept the return.
Certain products are final and cannot be sent back for a refund. This includes any item that has been worn, washed, altered, or damaged after delivery. Products returned after the 7-day window has closed are also not eligible. Sale items, clearance products, and promotional purchases cannot be returned unless they arrived defective or incorrect. If you send an item back without getting approval from our team first, that return may be rejected. Always contact us before shipping anything.
The process is simple if you follow these steps.
Step 1: Email our team at [email protected]. Include your order number and tell us why you want to return the item.
Step 2: If the product arrived damaged, defective, or incorrect, attach clear photos showing the problem. Photos of both the item and the packaging help us review your case faster.
Step 3: Our team reviews your request and sends back a return approval within 1 to 2 business days. You will receive detailed instructions on where and how to ship the item back.
Step 4: Pack the product securely with all tags and original packaging. Ship it to the address provided in the approval email. We recommend using a trackable shipping method so you have proof of delivery. We are not responsible for return packages that get lost in transit without tracking.
Do not send returns to any address other than the one we provide in the approval. Items shipped without prior authorization may not be accepted.
Once your returned Zach Bryan Merch item reaches our facility, our team opens and inspects it to confirm it meets all return conditions. If everything checks out, we approve the refund and process it to your original payment method. The refund typically takes 5 to 10 business days after approval. However, the exact time it takes for the money to show in your account depends on your bank or payment provider. Some banks reflect it within a couple of days, others may take up to a full billing cycle. You will receive a confirmation email from us as soon as the refund is issued on our end.
If you are returning because of a size preference or a personal change of mind, the return shipping cost is your responsibility. Original shipping fees paid at checkout are also non-refundable in this situation.
However, if the return is happening because the official Zach Bryan Merch store made a mistake or the product arrived defective, we cover the full return shipping cost. We also refund the original shipping fee in these cases. You should not pay for something that went wrong on our end.
This does not happen often, but when it does, we handle it on priority. If your hoodie, t-shirt, sweatshirt, hat, or any other item arrives damaged or is not what you ordered, contact us within 48 hours of delivery. Send your order number and clear photos. Our team will review it and arrange a full replacement or complete refund at no cost to you.
Yes, but only within a tight window. Orders can be canceled within 12 hours of placement. After that, or once the order moves into processing or gets handed to the shipping carrier, cancellation is no longer an option. If you need to cancel, email us immediately after placing the order. If we cannot catch it in time, you will need to wait for delivery and then follow the standard return steps above.
If you would rather swap your item for a different size or product instead of getting a refund, that is an option too. The exchange process has its own rules and timelines. Visit our Exchange Policy page for full details on how that works at the official Zach Bryan Merch store.
We accept returns from international customers under the same conditions as domestic ones. The 7-day window, item condition requirements, and approval process all apply equally. However, customs duties, taxes, and return shipping fees for international returns are the customer’s responsibility. Check our Shipping Policy page for estimated delivery times on replacement shipments heading back your way.
A large number of returns happen because of sizing issues. Before placing your order from our shop, spend a minute looking at the size details on each product page. Our hoodies and sweatshirts run true to size for most people, but if you are between sizes, going one up usually gives a more relaxed fit. A quick check saves you time, shipping costs, and the hassle of a return.
If anything is unclear, or you need assistance with a specific order, we are here. Check our FAQs page for quick answers, or reach out directly.
Email: [email protected]
Phone: +1 (636) 781-2078
Address: 168 9th Ave, New York, NY 10011, United States
You can also contact us through our Contact Us page. Our team responds within 24 hours on business days.
