At the official Zach Bryan Merch store, we want every fan to be happy with what they receive. But sometimes the size is not quite right, or an item shows up with a defect. When that happens, we keep the exchange process quick, fair, and simple. This page explains who qualifies, what the steps are, and what to expect from start to finish.
You are eligible for an exchange on your Zach Bryan Merch order if all of the following conditions are met. The item must be unused, unworn, unwashed, and sitting in the exact same condition it arrived in. All original packaging and tags need to be included and intact. Your exchange request must be submitted within 7 days from the date you received the order. You also need your order number ready as proof of purchase. If the item does not meet these conditions, we may not be able to process the exchange.
We accept exchanges in three situations. First, if you ordered the wrong size and need a different one. Second, if we shipped the wrong item to you by mistake. Third, if the product arrived with a manufacturing defect or visible damage. All exchanges depend on the availability of the replacement item. If your preferred size or product is out of stock when we process the exchange, we will reach out with alternatives or offer a full refund instead.
Some Zach Bryan Merch items are not eligible for exchange. If the 7-day exchange window has passed, we cannot accept the item back. Products that show signs of wear, washing, or damage caused after delivery do not qualify. Sale items, clearance products, and promotional purchases are also non-exchangeable unless they arrived defective or incorrect. If you are not sure whether your item qualifies, contact us first and we will let you know.
Follow these steps to get your exchange done quickly.
Step 1: Email us at [email protected] with your order number and the reason you need an exchange. If you want a different size, tell us which size you need.
Step 2: If the item arrived damaged or defective, attach clear photos showing the issue. This helps our team review your case faster.
Step 3: Wait for approval. Our team reviews exchange requests and responds within 1 to 2 business days with return instructions.
Step 4: Once approved, pack the item securely with all original tags and packaging, then ship it back to the address we provide. Do not send anything back before getting approval. Items returned without prior authorization may be rejected.
After we receive your returned item at our facility, our team inspects it to confirm it meets the exchange conditions. This review and processing step typically takes 5 to 10 business days. Once approved, we ship out your replacement right away and send you a confirmation email with new tracking details. If your hoodie, tee, sweatshirt, or hat is back in stock, the replacement ships within 1 to 3 business days after approval.
If you are exchanging because you picked the wrong size or changed your mind, return shipping is on you. However, if the exchange is happening because we sent the wrong product or the item arrived with a factory defect, the official Zach Bryan Merch store covers the return shipping cost completely. We also cover the cost of shipping the replacement item in both cases, so you receive the correct product without extra charges on our mistake.
We handle international exchanges under the same conditions as domestic ones. The 7-day window, item condition requirements, and approval process all apply the same way. However, if you are shipping back from outside the United States, any customs duties, taxes, or import fees related to the exchange are the customer’s responsibility. Return shipping costs for international exchanges also fall on the customer unless the exchange is due to our error. Check our Shipping Policy for estimated delivery times on replacement shipments.
If you would rather get your money back instead of swapping for a different item, we can do that too. The refund process has its own conditions and timelines. Visit our Refund and Return Policy page for full details on how returns and refunds work at the official Zach Bryan Merch store.
Most exchanges happen because of sizing issues. Before you order from our shop, take a quick look at the size details on each product page. Our hoodies and sweatshirts generally run true to size, but fit can vary slightly between product types. If you are between two sizes, going one size up usually gives a more relaxed, comfortable feel. Spending 30 seconds on measurements before ordering saves you the time and hassle of an exchange later.
If anything about the exchange process is unclear, check our FAQs page for quick answers or reach out directly through our Contact Us page.
Email: [email protected]
Phone: +1 (636) 781-2078
Address: 168 9th Ave, New York, NY 10011, United States
Our support team responds within 24 hours on business days.
